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you are here: > Self > 21.
Ekasys
| 21.9 | The concept of unique information records |
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| Much of modern work relates to the acquiring, processing and transmission of information. The most important information for most businesses is the unique information relating to customer records and billing accounts. | ||
| 21.9.1 | Unique information records | |
| Before the advent of computers, businesses usually stored their important financial information in large ledger books in which each transaction was carefully recorded and balanced. | ||
| Other customer information was then stored on cards, or special folders which were then stored either in filing cabinets or in previous years in shelves serving as a giant filing cabinet. | ||
| 21.9.2 | The advantages and disadvantages of computers | |
| While computers have provided a tremendous advantage in being able to gather, store and manipulate information including the speed of such transactions, on the down side they have also contributed to duplications of information that then makes consolidated customer profiles harder to reconcile. | ||
| As a result of the explosion of databases within businesses, the perverse situation has become the norm whereby the best customers receive the worst treatment because of duplicate data, duplicate letters and complex duplicate bills. | ||
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